Tenant Charges

An administration fee of one week’s rent (+VAT) is payable by the applicant (prospective tenant) at the point of offer, to cover the costs of preparing the tenancy agreement, credit checks, professional referencing, carrying out ‘right to rent’ checks and other administrative tasks. If the offer is not accepted, the administration fee is refunded to the applicant or can be used as credit towards an administration fee for a tenancy at another property. Once the offer is accepted, the administration fee is only refundable if the client withdraws from the offer. If the applicant withdraws from the offer or fails the referencing process, a fee of £1000 is payable to Thorgills. 

When renewing a tenancy, Thorgills charges the tenant a fee of £180 + VAT (£216 inc. VAT) per renewal of tenancy. 

If the tenant wants to terminate the tenancy before the end of the term, and the client agrees to the early termination, the tenant is then liable for the pro-rata repayment to the client of the commission paid in advance by the landlord for the unexpired portion of the tenancy. 

A change of tenant can only be arranged with written consent from the client, and Thorgills will charge the tenant £300 (inc. VAT) for this service. 

Thorgills will charge the tenant £60 (inc VAT) for each letter sent about late or non-payment of rent or other charges. 

If a tenant requests a reference from Thorgills, a charge of £35 (inc VAT) is payable by the tenant.  

Any charges payable by the tenant which are outstanding at the end of the tenancy will be paid from the tenant’s deposit. 


Thorgills are members of The Property Ombudsman. 

Thorgills do not offer client money protection.