Tenant Charges


A holding deposit equivalent to one week’s rent is payable by the applicant (prospective tenant) at the point of offer. If the offer is not accepted, the administration fee is refunded to the applicant or can be used as credit towards a holding deposit for a tenancy at another property. If the applicant withdraws from the transaction after the offer is accepted, or fails the referencing process because they did not disclose full and truthful details of their financial situation, the holding deposit is retained by Thorgills to cover the costs of the aborted transaction.

Thorgills charges no adminstration fee to tenants for the preparation of the tenancy nor for tenant references. There are no renewal fees for tenants.

If the tenant wants to terminate the tenancy before the end of the term, and the landlord agrees to the early termination, the tenant is then liable for the pro-rata repayment to the landlord of the commission paid in advance by the landlord for the unexpired portion of the tenancy. 

The tenant is liable to reimburse the landlord's letting fee from any agreed early termination date up until the end of the originally agreed tenancy term, regardless of any agreed break clause.

A change of tenant can only be arranged with written consent from the client, and Thorgills will charge the tenant £150 (inc. VAT) for this service. 

If a tenant requests a reference from Thorgills, a charge of £35 (inc VAT) is payable by the tenant.  

Any charges payable by the tenant which are outstanding at the end of the tenancy will be paid from the tenant’s deposit. 

The tenant charges listed above apply to Assured Shorthold Tenancies. Please speak to a member of our team about the charges applicable to non-Assured Shorthold Tenancies, such as Company Let Agreements.

Thorgills are members of The Property Ombudsman. 

Thorgills offers client money protection.provided by the UK Association of Letting Agents