Tue 17 Mar 2015
Throgills has been recognised for its outstanding customer service to its clients by the largest and longest running award scheme in the UK residential property industry.
THE ESTAS determines the best estate & letting agents in the country through research carried out amongst customers who are asked a series of questions about the service they have received from their agent. This years' competition saw 25,000 surveys completed by agents customers.
Agents have been shortlisted in 22 regions around the UK. The regional and national winners will be announced by Phil Spencer, the TV Property expert at the 12th annual ESTAS ceremony at the Hilton Park Lane 17th April. Phil Spencer said "I think these awards help us all to focus on customer service for the greater good of our own businesses as well as the wider industry. We must all drive standards higher, raising the bar in terms of the quality of advice we offer and the level of customer care we deliver".
Simon Brown, who owns The ESTAS says "Its client feedback which determines who is shortlisted and ultimately who wins that makes the ESTAS so valuable for agencies. It takes a lot of commitment to enter the ESTAS and to make it to the shortlist is a great achievement in itself".
Alex Chesterman, Founder & CEO of headline sponsor Zoopla Property Group said "This is our sixth year of sponsoring the ESTAS and we are delighted to be once again supporting this key industry event. The ability to collect and act on customer feedback is essential to the success of any business and rewarding those who provide the best service in the industry, as these awards do, is perfectly aligned with our business. Congratulations to all those shortlisted this year".