Mon 18 Feb 2019
In November 2018 we won the British Property Award for Best Estate Agency in Brentford, having won the same award for Best Letting Agency in Brentford just a few months earlier. These awards were judged through a series of mystery shopper exercises to evaluate the quality of our customer service. Numerous team members were commended including one described as 'a born saleswoman who is really personable and has outstanding knowledge of her property list. She recorded every detail required and got top scores across the board'.
At the ESTAS in April we won Bronze for Best Letting Agency in West London, Bronze for Best Estate Agency in West London and we also won Best Lettings Agency in Middlesex. The ESTAS are the largest and longest running awards in the UK property industry, and all of their accolades are awarded based on detailed customer questionnaires.
Two of our branches, Ealing and Chiswick, feature in the 2018 Best Estate Agent guide. This guide is compiled by Rightmove and the Property Academy who research 25,000 estate and letting agency branches throughout the UK each year. They analyse data such as how many properties each branch is marketing and how long it takes for a branch to sell or let each one. They evaluate the quality of photography and descriptions, and the number of hits each branch's properties receive on Rightmove. They assess the speed with which each branch responds to leads and the care taken in making contact with applicants showing interest. Finally, they carry out 50,000 mystery shopper exercises to test the quality of each branch's personal service. It's incredibly thorough! To feature in the Best Estate Agent Guide, each branch needs to have achieved results from these tests that put them in the top 30% of the 25,000 UK agencies.
Furthermore we were shortlisted for two national gongs at The Negotiator Awards 2018.
2018 was a very successful year for us, so let's see what 2019 holds!